FAQ

Frequently Asked Questions

Here are some frequently asked questions. If you're question is not answered here, please contact us at enquiries@flexicare.com


What is Toby?

Toby is a dog who wears a scarf. He is designed to help children who are in hospital by being a comfort and companion.


How do I use Toby in my hospital?

    Toby has been designed to work in number of ways:

  • The toy can be given to children in care (all ages) to comfort and alleviate boredom.
  • The Storybook comforts children who are feeling lonely or scared in the hospital environment.
  • The Book also features Puzzles and Activities for the children.
  • You can print puzzles, colouring pages and worksheets from the Activities page.
  • The Videos are designed to distract and entertain during anaesthesia or during other injections. Encouraging children to count along with the actions gives them something else to focus on.

Can I use Toby during Anaesthesia?

One of the main reasons we created Toby is so that anaesthetists can have a vibrant and engaging tool during pre-op time with a patient.

Simply use one of the videos on a laptop, tablet or mobile, and the patient can count along as Toby performs an action. After they wake up and are in recovery, present them with the Toby toy and book, so they have a friend always with them and watching over them.


What Equipment do I need?

Toby is perfect for the iPad, where the videos, books and images can all be seen on a large, handheld touchscreen. Children can interact with him and engage using this new and incredible platform. The website and books have been made so that parents, doctors, nurses and children can all navigate and use them easily.

Toby works best when videos and books are downloaded so that you are not reliant on an internet connection, but can also be used on the move.


How do I get a Toby toy?

You can get a Toby toy, book and box from your Flexicare representative, or by ordering online for £4.99 each (excl P&P). Just click here.


What ages can I give a Toby toy too?

Toby has been CE marked and is safe for children aged 3 and above.


What can I download the content on to?

We have tried to create media that works the majority of current devices, including Mac, PC, iPad, iPhone, iPod Touch, Android Devices, Amazon Kindle & Blackberry mobile devices. Because of the vast range available, we have only tested some of the most popular and recent ones. We have endeavoured to create media that will work across most platforms.


My device is not listed. What format do I download?

Please refer to your instruction manual or internet search to determine file format support. You can request a file type for your device by contacting us at enquiries@flexicare.com.


How do I download a video onto my iOS device?

In some cases, you will need to download a video onto a PC or laptop, import to iTunes and sync your device.


Can I use the Toby character in my hospital promotional material?

Please ask for permission before use. Our Graphics department may be able to work with you in creating media specific for your hospital's needs.

Toby, his likeness, story and character are © Flexicare Medical Ltd.